Returns and Exchange

We want every bottle to arrive perfect. If something has gone wrong, this is how we put it right.

Damaged, leaking or wrong item

If your perfume arrives damaged, leaking, or is not the fragrance or size you ordered, tell us within 48 hours of delivery with your order number and a photo of the bottle and the parcel. We send a replacement at our cost and arrange collection of the original. There is nothing to pay.

Exchange within 7 days

A sealed, unopened bottle can be exchanged within 7 days of delivery for another fragrance or another size. The bottle must be in its original box with the seal intact. You pay the delivery cost of sending it back; we pay the delivery cost of the replacement. Any difference in price is paid by you or refunded to you before the replacement ships.

What we cannot accept

Perfume is a personal-care product. For hygiene reasons we cannot accept a bottle that has been opened, sprayed, or has a broken seal, whatever the reason. We also cannot accept exchanges requested more than 7 days after delivery. If you are choosing between two fragrances, the Scent Finder and a message on WhatsApp before you order are the safest way to get it right first time.

Refunds

Where a replacement is not possible we refund the amount paid. Cash-on-delivery orders are refunded by bank transfer, JazzCash or Easypaisa to an account in your name. Prepaid orders are refunded to the account they were paid from. Refunds are processed within 5 working days of the returned bottle reaching us. Delivery fees are refunded only when the fault was ours.

Cancelled orders

An order cancelled before it ships is refunded in full if it was prepaid, and nothing is owed if it was cash on delivery.

How to start

Message us on WhatsApp or use the contact page with your order number and, for damage, a photo. We reply within one working day and tell you exactly what happens next.